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Don't buy from UptempoAir.com!
I placed an order with UptempoAir.com in October and still haven't received my order, I asked Western Union to send me a copy of the cashed money order and was indeed signed by Steve Leugers (owner of UptempoAir.com)... they have stopped responding to my e-mails and won't contact the Cleveland Better Business Bureau either to clear up this situation. I would like to share what the Cleveland BBB sent me aswell. Thank you very much for reading this.
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Thank you for your recent correspondence regarding SLDL.
We have processed your complaint, and are currently awaiting a response. In the interim, we thought we should advise you of the company's customer experience record here at the BBB. A copy of the Bureau's report on this firm is enclosed.
We will advise you of any response we receive from the company.
Thank you.
Sirita Queen
Dispute Resolution Specialist
sirita@ClevelandBBB.org
UpTempoAir.com
8183 Stratford Dr. Ste. 604
North Royalton, OH 44133
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary. Members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.
Original Business Start Date: 01/01/03
Type of Entity: Limited Liability Comp.
Principal: Steve Leugers, CEO
Number of Employees: 1
Phone Number: 440-230-1673
Email Address: customerservice@uptempoair.com
Web Site Address: www.uptempoair.com
Membership Status: no
Type of Business: Internet Shopping Services
Shoes-Retail
NATURE OF BUSINESS
According to its website, this firm specializes in the sale of Nike shoes via the Internet.
CUSTOMER EXPERIENCE
As of August 25, 2004, the Bureau has received complaints and inquiries from consumers alleging that exchanges, refunds, or orders placed through the company's website or through eBay have not been received and the company is not responding to emails or phone calls. As of August 25, the company's website and eBay site are both active. The Bureau has contacted the company regarding its operational status but has not received a reply. This report will be updated as more information becomes available.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. The company has resolved some complaints presented by the Bureau; however, the Bureau did not receive a response to other complaints.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in January of 2004: 27
Number of complaints processed by the BBB in last 12 months: 27
Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Resolved: 1
Sales Issues: 5
Outcome of all complaints -
Company did not respond: 5
Delivery Issues: 12
Outcome of all complaints -
Company did not respond: 12
Product Quality Issues: 1
Outcome of the complaint -
Resolved: 1
Refund or Exchange Issues: 7
Outcome of all complaints -
Resolved: 1; Company did not respond: 6
Customer Service Issues: 1
Outcome of the complaint -
Company did not respond: 1
by "Gramz" on Boxden.Com Forums
ADDITIONAL BUSINESS NAMES
This company also does business as: SLDL.
ADDITIONAL ADDRESSES
Additional addresses for this company include:
P.O. Box 33742, North Royalton, OH 44133.
COMPANY MANAGEMENT
Additional company management personnel include:
Steve Leugers, CEO and Dan Leugers, CFO.
EDUCATIONAL/GENERAL COMMENTS
The following general information is provided after all reports on companies in the mail order industry. The Cleveland Bureau routinely advises that by F.T.C. Regulation, companies which sell by mail, telephone, fax or the Internet must ship your order within 30 days from the time it receives the order. The only exceptions are 1) if the company clearly states a longer period in its solicitation, or 2) if you do not send sufficient information such as an incomplete address or payment. If the company cannot ship your order within the advertised time, it must inform you in writing of the delay. It must also allow you to cancel if you do not agree to the delay. If so, the company must refund your money within 7 days of receiving your request. Mail order buyers should always keep a copy of the order form or information about the company in case a problem develops.
REPORT DATE: 01/24/2005
COPYRIGHT DATE: 2005 Better Business Bureau, Inc.
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
STANDARD DISCLAIMER
As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
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